Improving Results Through Staff Onboarding
A high staff turnover reduces customer satisfaction as well as costing your spa money. Finding, interviewing and training new staff takes many hours, which could otherwise be spent on revenue-generating activities. It is important that spa managers and directors find the right people to start with, as well as effectively managing new hires so they are happy with their new job and productive at an early stage. In this post we’ll use the concept of ‘user onboarding’ to explain