A high staff turnover reduces customer satisfaction as well as costing your spa money. Finding, interviewing and training new staff takes many hours, which could otherwise be spent on revenue-generating activities. It is important that spa managers and directors find the right people to start with, as well as effectively managing new hires so they are happy with their new job and productive at an early stage. In this post we’ll use the concept of ‘user onboarding’ to explain

Managing a spa is a highly skilled, complex and demanding job. Many spa managers find themselves struggling to cope with the demands of the job after moving up the ranks very quickly or moving into an area they are not familiar with. However, spa management woodshedding can provide the answer to your problems. It’s about taking the time to invest in your future by broadening and deepening your skillset. Spa management woodshedding is also a great way for aspiring spa managers

“Lean Startup isn't about being cheap [but is about] being less wasteful and still doing things that are big.” “The lean startup has been applied to a wide variety of businesses and industries: manufacturing, clean tech, restaurants, and even laundry.” “Instead of looking at cumulative totals or gross numbers such as total revenue and total number of customers, one looks at the performance of each group of customers that comes into contact with the product independently.” “Us

The guest capture rate is an important way to measure how well your spa business is performing. But what’s an acceptable guest capture rate? There’s no definitive answer. In some cases, 20% for a resort spa is acceptable whereas a 5-7% in an urban location is considered good. However, we’ve come across scenarios where urban spa capture rate ratio has been more than those of spas in resorts. Why? Because their spa managers follow these 5 simple steps: 1. Be agile. Hotel busine