Improving Results Through Staff OnboardingA high staff turnover reduces customer satisfaction as well as costing your spa money. Finding, interviewing and training new staff takes...
Spa Management Woodshedding – Improving Your Management SkillsManaging a spa is a highly skilled, complex and demanding job. Many spa managers find themselves struggling to cope with the demands of...
Optimizing Results through Lean Spa Development“Lean Startup isn't about being cheap [but is about] being less wasteful and still doing things that are big.” “The lean startup has been...
How to increase your hotel guest capture rate in five simple stepsThe guest capture rate is an important way to measure how well your spa business is performing. But what’s an acceptable guest capture...
