The adage “An ounce of prevention is better than a pound of cure” is well-known. But it seems our modern society, primarily focused on...

A high staff turnover reduces customer satisfaction as well as costing your spa money. Finding, interviewing and training new staff takes...

Managing a spa is a highly skilled, complex and demanding job. Many spa managers find themselves struggling to cope with the demands of...

“Lean Startup isn't about being cheap [but is about] being less wasteful and still doing things that are big.” “The lean startup has been...

The guest capture rate is an important way to measure how well your spa business is performing. But what’s an acceptable guest capture...

In Part 1 of this series, I discussed considering the menu as a sales tool, and staying on top of price adjustments every year. In this...

When it comes to spa operations, one thing that I think is often taken for granted is the service menu. Treatments are priced and listed,...

Ever look around the spa or wellness center and feel like your staff is just going through the motions? They’re showing up at work,...

Growing your spa or wellness business is not a case of “if we build it, they will come.” Prospective clients are bombarded with thousands...

The number one reason that most clients visit a spa or wellness center is for relaxation and stress-relief. So consider how much more...